You get one tutor for your entire course—not a rotation, not shared with dozens of other students. YOUR tutor. They’ll learn your style, track your progress, and give you consistent, personalised feedback on every assessment.
\n| What You Get | \nDetails | \n
|---|---|
| Response time | \n24-48 hours for email questions (business days) | \n
| Feedback | \nDetailed, constructive, industry-relevant | \n
| Resubmissions | \nUnlimited—you keep working until you’re competent | \n
Our online forum is where the magic happens. Ask questions, share work, get advice from tutors and fellow students. It’s peer learning, networking, and problem-solving all in one place.
\nLife happens. Health issues, family emergencies, work commitments—we understand. If you need more time:
\n| Process | \nDetails | \n
|---|---|
| How to request | \nEmail support@thegraphicdesignschool.com | \n
| Response time | \nRequests reviewed within 2 business days | \n
| Extension period | \nUp to 6-12 months depending on your situation | \n
| Cost | \nMay be free for genuine hardship circumstances | \n
We take a compassionate, flexible approach. Just talk to us.
\n"}},{"id":"lln-support","title":"Language, Literacy & Numeracy (LLN) Support","content":{"html":"Good English skills matter in design—you’ll read briefs, communicate with clients, and research concepts. But we know not everyone starts at the same level, and that’s okay.
\nDuring enrolment, we conduct an LLN assessment. This isn’t a pass/fail test—it’s so we can support you properly from day one.
\nIf you can read and understand this Student Handbook and our website, you’ll be fine. And if you’re not sure, just ask us—we’ll help you decide if the course is right for you.
\n"}},{"id":"disability-support","title":"Disability Support","content":{"html":"We provide reasonable adjustments for any learning needs. Our online format is actually a huge advantage—you learn from a quiet, comfortable environment without the stress of commuting or classroom dynamics.
\nContact our Support Angels: support@thegraphicdesignschool.com or (02) 9918 3285
\nWe’ll discuss your needs confidentially and put adjustments in place before you start. Simple as that.
\n"}},{"id":"mental-health","title":"Mental Health & Wellbeing","content":{"html":"We take mental health seriously. Design study can be intense, and life outside study doesn’t pause just because you’re enrolled.
\nIf you’re struggling, please reach out. Here are some external resources:
\n| Service | \nContact | \nWebsite | \n
|---|---|---|
| Beyond Blue | \n1300 22 4636 | \nbeyondblue.org.au | \n
| Lifeline | \n13 11 14 | \nlifeline.org.au | \n
| headspace | \n1800 650 890 | \nheadspace.org.au | \n
Your wellbeing matters more than any deadline. Talk to us if you’re not okay.
\n"}},{"id":"rpl","title":"Recognition of Prior Learning (RPL)","content":{"html":"Already have design skills or experience? You might qualify for RPL—credit for prior learning that counts toward your qualification.
\nIf we grant RPL for, say, 3 out of 15 units, you only need to complete 12. Less work, faster graduation, lower cost. Win-win-win.
\n"}},{"id":"credit-transfer","title":"Credit Transfer","content":{"html":"Completed units at another RTO? We recognise those.
\nIf you’ve earned units from another Australian RTO (Registered Training Organisation) that match units in our course, we’ll give you credit—no need to repeat them.
\nIt’s automatic and free. Just send us your documents and we’ll handle the rest.
\n"}},{"id":"technical-support","title":"Technical Support","content":{"html":"Technology issues shouldn’t stop you from learning.
\n| Channel | \nDetails | \n
|---|---|
| support@thegraphicdesignschool.com | \n|
| Forum | \nPost in the Technical Support category | \n
| Help guides | \nVideo tutorials available in The Schoolyard | \n
We’ll get you unstuck fast.
\n"}},{"id":"career-support","title":"Career Support","content":{"html":"We’re not just here to teach you—we’re here to help you launch your career.
\nYour tutor has worked in the industry. They know what employers want. They’ll help you position yourself for success.
\n"}},{"id":"records-certificates","title":"Student Records & Certificates","content":{"html":"Log in to The Schoolyard → My Records
\nYou’ll see:
\nWe keep your records for 30 years (ASQA requirement). Even decades from now, if you need proof of your qualification, we’ll have it.
\nLost your certificate? Need a new copy?
\n| Detail | \nInformation | \n
|---|---|
| Cost | \nper certificate | \n
| Processing time | \n2-3 weeks | \n
| How to request | \nEmail support@thegraphicdesignschool.com | \n
Moved? Changed your name? Email us at support@thegraphicdesignschool.com and we’ll update your records.
\n"}},{"id":"additional-resources","title":"Additional Resources","content":{"html":"You’re reading it! This guide covers everything you need to know about studying with us.
\nCommon questions answered: Visit our FAQs page
\n"}},{"id":"key-messages","title":"What We Want You to Know","content":{"html":"No student left behind. If you’re struggling, tell us. We’ll help.
\nAsk for help early. Don’t wait until you’re overwhelmed. Reach out as soon as you need support.
\nSupport is free, unlimited, and judgment-free. Seriously. We don’t charge extra, we don’t cap how much help you can get, and we don’t judge.
\nWe adapt to YOU. You don’t have to fit our mold. We’ll adjust to your needs, your pace, your learning style.
\n